RETURN, EXCHANGE & REFUND
Below are the details of Pickzmart (Promoted by Pickzkart Online Services Private Limited) Return/Replacement/Exchange Policy on products sold on www.pickzmart.com
Under this Policy, Returns are provided in terms of which the option of replacement and/ or refund is offered to you. The Return Policy varies for each category and may not be the same for all products listed under particular category. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.
- An item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
o If delivered in a physically damaged condition
o If parts or accessories are missing
o Different from what was ordered
o No longer needed (not all items may be eligible)
Products marked as “non-returnable” on the product detail page cannot be returned. There are certain products which are not eligible for returns.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Please Refer to instructions to return items against each category. Return pickup also can be rejected if the items are not returned according to the policy mentioned against each category.
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Pickzmart shall not be liable in any manner for any misuse or usage of such information.”
- Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered).
We endeavour to provide the best quality products every single time you order with us. We have a “no questions asked return and refund policy” which entitles All our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases.
Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.
|Product Category||Reason for Return: Damaged / Faulty / Broken/ Leaking|
|Bread / Fruits & Vegetable / Eggs||Within 1 day of delivery|
|Dairy Products||Within 1 day of delivery|
|Non Food||Within 3 days of delivery|
|Packaged Food||Within 3 days of delivery|
We do not make any cash refunds.
In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking .
The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
2) Exchange Policy:
All products listed on our Website and application can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.
3) Cancellation Policy:
You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.
ALL RETURNS, EXCHANGE AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.